ID for Onboarding

Client

UNC Charlotte

Audience

Non-credit programs

Problem

The department of Continuing Education at UNC Charlotte does not have a robust on boarding process for new hires, nor a constant resource that serves as a knowledge base for current employees.

Solution

To develop an on boarding process that includes the complexities and various stakeholder interests within Continuing Education (Public Programs, Corporate and Custom Training, etc), along with the development of a robust knowledge base system for current employees to reference (and new hires after the on boarding process).